Privacy Policy

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Effective Date: 01 August 2025

1. Welcome to www.barnlodges.com ("we," "us," or "our"). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that we collect from you, or that you provide to us, in connection with your use of our website, [www.barnlodges.com].

This policy is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our contact details are provided at the end of this policy.

2. We may collect and process the following types of personal data about you:

Information You Give Us: This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, email, or otherwise. This may include:

• Identity Data: Your name, username, or similar identifier.
• Contact Data: Your email address, postal address, and telephone numbers.
• Transaction Data: Details about payments to and from you and other details of products or services you have purchased from us. We do not store your full financial or card details; all payments are processed by our secure third-party payment providers.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Profile or User-Generated Content Data: Any information you post on our site, such as product reviews, comments, or information in a user profile.
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Information We Collect Automatically: When you visit our website, we may automatically collect certain information about your device and Browse activity. This may include:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services.
• Cookie Data: Information collected through cookies. Please see our Cookie Policy for more details.

3. How We Use Your Information and Our Lawful Basis for Processing: We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the purposes set out below. For each purpose, we have noted our lawful basis for processing.

• To register you as a new customer:
  • Data Types: Identity, Contact
  • Lawful Basis: Performance of a contract with you.
• To process and deliver your order:
  • Data Types: Identity, Contact, Transaction
  • Lawful Basis: Performance of a contract with you.
• To manage our relationship with you (e.g., sending service communications, asking for a review):
  • Data Types: Identity, Contact, Profile, Marketing and Communications
  • Lawful Basis: Performance of a contract, and our legitimate interests (to keep our records updated and study how customers use our services).
• To send you marketing communications where you have opted-in:
  • Data Types: Identity, Contact, Marketing and Communications
  • Lawful Basis: Your explicit consent.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data):
  • Data Types: Identity, Contact, Technical
  • Lawful Basis: Our legitimate interests (for running our business, provision of administration and IT services, network security) and to comply with a legal obligation.
• To use data analytics to improve our website, products/services, and user experience:
  • Data Types: Technical, Usage
  • Lawful Basis: Our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business).

You have the right to withdraw your consent for marketing at any time by contacting us.

4. Data Sharing and Disclosure: We will not sell or rent your data to third parties. We may share your personal data with trusted third parties where necessary to provide our services or for the purposes set out in this policy. These may include:

• Service providers who provide IT, system administration, and web hosting services.
• Professional advisers including lawyers, bankers, auditors, and insurers.
• HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.
• Third-party payment processors who securely handle transaction data.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers: Some of our external third-party providers may be based outside the United Kingdom (UK), so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that we use specific contracts or safeguards approved for use in the UK which give personal data the same protection it has in the UK.

5. Data Security: We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. For example, we use SSL technology to encrypt data in transit. We also have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention: We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and any applicable legal requirements.

For example, by law we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes. Where you have consented to receive marketing, we will retain your data for this purpose until you withdraw your consent.

7. Your Data Protection Rights: Under UK data protection law, you have rights including:

• The right to be informed: You have the right to be informed about the collection and use of your personal data.
• The right of access: You have the right to request a copy of the information that we hold about you.
• The right to rectification: You have the right to have inaccurate or incomplete data rectified.
• The right to erasure: You have the right to request that we delete your personal data from our systems.
• The right to restrict processing: You have the right to block or suppress the processing of your personal data.
• The right to data portability: You have the right to request that we move, copy, or transfer your personal data.
• The right to object: You have the right to object to our use of your personal data, including where we use it for our legitimate interests.

Please note that these rights are not absolute and may be subject to certain exemptions and conditions. To exercise any of these rights, please contact us using the details provided below.

8. Children's Data: Our website is not intended for children under the age of 13, and we do not knowingly collect data relating to children. If you believe we have collected data from a child under 13, please contact us so we can take appropriate action.

9. Cookies: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [https://www.godaddy.com/en-uk/legal/agreements/cookie-policy].

10. Changes to This Privacy Policy: We may update this privacy policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of this policy will be updated. We encourage you to check back frequently to see any updates or changes.